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Orders to the USA
Orders
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Shipping from Canada
All orders are shipped from Canada. Shipping costs do not include U.S. customs duties, taxes, or fees. All orders to the USA are considered to be Final Sale.
Orders cannot be refused or returned due to customs duties, taxes, or fees. If a package is refused or unclaimed by the customer, it will be abandoned by the carrier. No refunds, credits, or replacements will be issued for abandoned packages.
International Shipping
| United States Shipping | Cost |
|---|---|
| Large Box (Snowboards) UPS (5-7 business days estimate from Carrier) | $60CAN |
| Small - Medium Box UPS (5-7 business days estimate from Carrier) | $30CAN |
Please note the following manufacturers are unavailable to ship outside of Canada: Burton, Analog, Anon, Ride, Nike, Never Summer, Patagonia and Salomon.
Customs Duties & Taxes
Effective August 29, 2025, the United States will eliminate the de minimis exemption (previously $800 USD). This means all shipments to the U.S. may be subject to import duties, taxes, and fees, regardless of order value.
- Duties and taxes are not included in your order total at checkout.
- These fees are determined by U.S. Customs and Border Protection and vary by product type and order value.
- Customers are responsible for paying any applicable import duties, taxes, and fees directly to the carrier or customs authority before their package is delivered.
- No refunds, credits, or replacements will be issued for abandoned packages.
When will my order ship?
All Orders typically ship within 72 hours once the order has been placed. All orders include tracking. Once shipped, you will receive a tracking number to monitor delivery and customs updates.
Can I make changes to or cancel my order?
In our attempt to process and ship your order as fast as possible, in most cases orders cannot be changed or cancelled after they are placed. Please contact us with your order number and changes as soon as you can, and we will try our best to accommodate. If the order has not yet been confirmed, we will do our best to modify it.
Route Package Protection
Enjoy a seamless journey from checkout to delivery with Route Package Protection. It is an optional service we offer to enhance the security and peace of mind for our customers when it comes to shipping orders. By adding Route Package Protection at the time of purchase, you can protect your package against loss, theft, or damage during transit.
With Route, you gain access to comprehensive coverage beyond what standard carrier insurance typically provides. In the unfortunate event that something goes wrong with your package, such as it being lost or stolen, Route steps in to help resolve the issue.
Payment Methods & Billing
We accept Visa, Mastercard, Paypal, Google Pay, Apple Pay, Shop Pay and Sezzle. Your credit card will only be charged once your order has been processed.
Paypal orders will be charged at the time of order placement. If an item or order is canceled your Paypal account will be refunded automatically.
Out of Stock Items
If an item ordered becomes out of stock, you will receive an email and you will be reimbursed the total of that item. If you would like another product recommendation we would be happy to help.