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Returns & Exchanges
Need to Create a Return?
- Initiate a return: If you wish to return an item, please follow the steps below:
- Send back your items with all of their original tags and they must be unused and unworn.
- Send back items in their original packaging and securely pack your return with the provided packing slip inside and make sure that the return label is taped and visible on the outside of the package.
Return Policy
We want you to be completely satisfied with your purchase. That's why we offer a 30-day full refund on unworn and unused product, allowing you to shop with confidence. Please note that FINAL SALE items are not eligible for returns or exchanges.
We do not accept returns or exchanges on Theragun, Underwear, Socks, Swim and Facemasks. Items purchased at more than 40% off are considered to be Final Sale. Discounts cannot be applied retroactively and cannot be combined with any other offers. Discounts do not apply to Route Package Protection or shipping charges. International purchases are concidered to be Final Sale and not eligible for return. For order placed outside of Canada please refer to our policies on International Shipping & Returns.
You can expect to see a full refund on the original payment method 7-14 days of us receiving your return. It may take up to 30 days to be visible on your credit card statements.
We apply a Flat Rate shipping fee of $19.99 from Canada Post to all return orders which will be deducted from the original payment method. Shipping and Route Package Protection are non-refundable.
Pricing for orders is applicable at the time of purchase and cannot be transferred or carried over to a new order. Each order is treated independently.
Items sent back due to incomplete address, refusal, or being unclaimed will be refunded minus a restocking fee. The restocking fee is the cost of shipping both ways, and Route if applicable.
Exchange Policy
We do not offer exchanges for online orders. Please follow our return process and place a new order. Refunds will be processed as soon as we receive your return. Please see our policy below for exchanging items in-store.
In-Store Returns
You have 30 days from the date your order was shipped to return or exchange your purchase in-store. Items must be in the condition they were received, unused and unworn with all original tags attached. You will need your original order number and you will receive a full refund to the original payment method. Please note that shipping charges and Route Package Protection are non-refundable.
